Terms and Conditions
1.1 All Products on this website (which may vary from time to time) are available in EALING, UK and surrounding area.
2.2 Prices include VAT.
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
4.1 Our delivery service is only within the EALING, UK and surrounding area.
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Public Holidays the next working day. We do not deliver on public holidays but in this case we will deliver the Product you request on the next working day.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
FLORAL CREATIONS LONDON
7 Broadway Buildings
Boston Road, London
W7 3TT United Kingdom
At Floral Creations London we aim to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.
If for any reason you are not happy with your order, please contact us using the contact details set out in Section 6 above. We aim to acknowledge any complaint within 3-4 working days (usually it takes 1-2 days) and will do our best to resolve it as soon as we can. We may ask you to take a photograph of the product to help us assess the problem. Should it be necessary, we will then advise you how to return your item.
7.2. Returning flowers and issuing refunds Flowers
If the recipient receives damaged flowers or they fail to arrive, please contact us immediately so that we can arrange to re-send on the next available delivery date or a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the flowers. As is the case with other gifts, it is not our policy to offer both a refund and a resend. Where flowers have been damaged, we will normally ask for photographs clearly showing the problem so we can use them to determine what is going wrong with our system or our couriers. Refunds cannot be given for flowers that have died quickly unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts or failing to change the water will damage them. All flowers should normally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature. It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues within three days of the delivery to give us the best chance of successfully resolving the issue.
(b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied.